PUBLIC NOTICE – 01/2024
EMBASSY OF THE REPUBLIC OF SOUTH AFRICA
PUBLIC NOTICE – 01/2024
Dear South Africans and the Public
- SWITCHBOARD TELEPHONE LINE
- Kindly be informed that the Embassy is experiencing technical problems with telephone lines and have requested the service provider to attend to it as matter of urgency. At times calls go through and sometimes calls do not get connected. We are aware of the challenges this technical glitch poses to service deliver and access to the Embassy. However, the line is active and in working order, except in cases where the line is engaged, your calls will not go through.
- IMMIGRATION AND CONSULAR SERVICES HOURS
- The Embassy’s Immigration and Consular hours are from 08h30 – 12h30, Monday to Thursday, excluding public holidays. You may call between these times to secure appointment and for Immigration and Consular Services enquiries. No calls will be attended to after these times until the next day.
- REVISED TURN AROUND TIME
- VISAS: It takes 10 -14 working days for the Embassy to process complete, accurately filled, and paid visa application forms. Applicants MUST NOT call or make follow-up on their applications. Our official will call you once your application is successful/approved/declined.
- PASSPORTS: It takes between 6 – 8 months for process passports applications. Please take note that this process is entirely dependent on the Dep: of Home Affairs in Pretoria. The Embassy commits to call the applicants to collect their passports as soon as they are issued.
- EMERGENCY LINE
- We urge the public to refrain from calling the emergency mobile number for the purpose of securing appointments and follow up on passports/civil service queries. This number is an afterhours contact line and is meant for emergency cases only (reporting death, accidents, urgent repatriation of mortal remains, robbery, floods, arrests, and similar cases). Our officials will not respond to civil service matters on this number, during office hours.
By Management